Frequently Asked Questions








What is Ayushman Bharat Digital Mission (ABDM)?
Are Ayushman Bharat Digital Mission and National Digital Health Mission the same?
What are the benefits for citizens registering in ABDM?
What are the problems that ABDM seeks to address?
How does ABDM work?
Why does an ecosystem need to be created instead of providing a uniform system to the country?
Why is digitization of healthcare more difficult than digitization of other sectors?
Who can enroll in ABDM?
How can I become a part of the ABDM Ecosystem?
Is enrolling on ABDM compulsory?
Is there a fee involved for registration in ABDM systems?
What is the meaning of a federated architecture?
Are my health records safe and secure on ABDM Systems?
How will my data be used by the government?
Will my digital health records be shared with other doctors or health facility without my permission?
Can I opt out of the ABDM ecosystem?
Once the whole health ecosystem is online, will it mean that to visit a healthcare practitioner anywhere in India, a patient will have to book online first? Will it mean that physical appointments will all move online?
How does ABDM take into account widespread digital illiteracy in India?
What is National Health Authority?
What is the role of National Health Authority in the implementation of ABDM?
Is Ayushman Bharat Pradhan Mantri Jan Arogya Yojana related with Ayushman Bharat Digital Mission?
Is AB PM-JAY and ABDM related to Ministry of AYUSH?
Is it proper to undertake such initiative or implement such mission in the absence of specially enacted law for this particular purpose?
Is it possible for government or any other entity to do surveillance of health status of any individual through ABDM?
Does ABDM recommend a particular digital health solution?
Does ABDM suggest a particular Health (or Hospital) Management Information System (HMIS) or Health (Hospital) Information Management System (HIMS) or Hospital Information System?
What are digital health standards/codes?
What is the role of State government /UT administration in ABDM?
What is the role of District Administration in implementation of ABDM?
If Health ID should be unique then why is it possible to create more than one Health ID currently?
What is a Health ID?
How do I get a Health ID?
Is it mandatory for all citizens to get a Health ID?
Why should I create a Health ID?
What information/documents are required for creating a Health ID?
My Mobile Number is not linked to my Aadhaar Number. How do I authenticate my Aadhaar for Health ID creation?
Is it necessary for me to remember my fourteen-digit Health ID for using services through ABDM?
Can I use ID documents other than Aadhaar for Health ID creation?
How much time will it take for registration to complete?
Do I have to submit any physical documents?
Where do I get my Health ID card printed?
What if I forget my Health ID or I misplace my card?
What should I do if I forget my password?
What is a Personal Health Record (PHR) Address (or Health ID alias)?
What is HIE-CM?
Why has the government come out with a Health ID when almost all residents in India have an Aadhaar number which is already unique?
Is my Health ID unique?
What is being done to provide uniqueness to the Health ID in the ABDM?
What health data will be stored in the ABDM ecosystem?
How is my identity established while creating a Health ID?
How are Health ID and PHR address linked?
Are my health records safe and secure?
I no longer want to participate in ABDM. Can I delete my Health ID?
I am facing a problem creating or accessing my Health ID? What should I do?
How is consent taken while using Aadhaar?
I am afraid that by linking all my health records to one Health ID, other doctors may be in a position to see all my medical history which I don’t want to show. How can this be prevented?
OR
What is the meaning of granular consent?
Will I be denied treatment/healthcare services if I do not have a Health ID?
Will I get free treatment/healthcare services if I have a Health ID?
If I have all my records linked with only one Health ID, will that compromise my data which I don’t want to share with my healthcare providers?
Is Health ID and Ayushman card/Golden card issued by National Health Authority same or different.
Where can the application be downloaded from?
What is a Personal Health Record (PHR) application?
Can Health ID /PHR address be created on this application?
How to login into the application?
What should I do if I forgot my username or password?
Will there be any charges to register on Health Records Application or use the services offered?
How can I get my health records from the hospital to my application/phone?
Can I manually upload my health records to the health records application?
Is the data uploaded on the application secure?
Is all my health-related information going into the health records application?
Can my healthcare providers access my health records to coordinate my healthcare?
How can Health ID be linked with the health facilities?
Can I link my health records on my own?
Will my records be shared with other doctors or health facility without my permission?
Is ABDM Health Records the only application available with the such features to link and share health records?
Can I create multiple PHR addresses through one Health Records Application?
Will the shared records stay with the doctor forever?
Or
Can I give consent to view records only for a limited period of time?
Or
Can doctors store my health records created by other healthcare providers?
What is Health record or Health locker app?
Which legal provisions apply for the storage and processing of health records?
What is the Healthcare Professionals Registry?
Who can enroll in the Healthcare Professionals Registry?
How to enroll in the Healthcare Professionals Registry?
Is there a mobile application to register on Healthcare Professionals Registry?
How can my records or data in Healthcare Professionals Registry be used?
What are the benefits of registering in Healthcare Professionals Registry?
Is enrolling in Healthcare Professionals Registry compulsory?
I don’t have HPID. Can I still access patient records in ABDM?
I am already registered with a particular Medical Council. Why should I register with the Healthcare Professionals Registry again?
or
What is the need to have a separate Healthcare Professionals Registry when information about all healthcare professionals is already available with the respective councils?
Or
Healthcare professionals are mandated to register with their respective councils. Is there a need to enroll in the Healthcare Professionals Registry again? Why can't Healthcare Professionals Registry accounts be issued to all automatically?
Can this registration be used in future? Can registration in the Medical Council and Healthcare Professionals Registry be made at the same time?
Does it mean that ABDM/NHA takes over the role of respective Medical Council?
Is there a fee involved for registration in Healthcare Professionals Registry?
I am not working currently. Can I enroll in the Healthcare Professionals Registry?
Healthcare professionals are mandated to register with their respective councils. Is there a need to enroll in the Healthcare Professionals Registry again? Why can't Healthcare Professionals Registry accounts be issued to all automatically?
The Councils/ Registrars/ Boards at both national and state level for different categories of healthcare professionals verify the enrolment. National Medical Commission (NMC), Dental Council of India (DCI), National Commission for Indian System of Medicine (NCISM), National Commission for Homoeopathy are some of the bodies overseeing enrolment along with the respective State Councils/ Registrars/ Boards.
What is the role of National Health Authority in the Healthcare Professionals Registry?
What are the rules that professionals in the Healthcare Professionals Registry need to abide by?
What is being done to spread awareness about the Healthcare Professionals Registry?
Is my data in the Healthcare Professionals Registry secure?
What personal information is gathered in the Healthcare Professionals Registry?
Once I create my account, will my information be visible to everyone?
Who can access my data on the Healthcare Professionals Registry?
My name has changed/ my name isn't identical on all my records. Can I register in the Healthcare Professionals Registry?
Is it mandatory to fill all fields in the Healthcare Professionals Registry?
Do I need to update all qualifications I possess?
Once I am registered in a specialty, does it mean I cannot do procedures outside my specialty?
If I work in more than one hospital, can I list all the hospitals?
What happens once I submit my application online?
Can I edit my personal information?
How often should I update my account?
What are the policies in place to prevent fraud on the website?
What can I do if I have feedback of fraudulent usage of the Healthcare Professionals Registry?
I forgot my Healthcare Professional ID, what should I do?
How do I change my password?
I am having issues with the application whom do I need to contact?
Will the Health records created by me (Healthcare professional) be used by government for analysis and research?
Will the healthcare provider be required to digitize the health records completely after joining the ABDM?
What is the role of medical council in implementation of ABDM?
Once I create my account, will my information be visible to everyone?
What is the Health Facility Registry?
Or
What is health facility?
Who can enroll in the Health Facility Registry?
How to enroll in the Health Facility Registry?
How much time it will take to enter the information?
How much time will the verification take?
Why do we need to have a Healthcare Professional ID to register in the Health Facility Registry?
What are the benefits of registering in Health Facility Registry?
Is enrolment in Health Facility Registry compulsory?
I want to update my facility's details in the Health Facility Registry. What is the procedure for the same?
What is the role of the National Health Authority in the Health Facility Registry?
What is being done to spread awareness of the Health Facility Registry?
What should I do if I need more functionalities that are not currently available in the HFR?
Is my data in the Health Facility Registry secure?
Who can access my data on the Health Facility Registry?
Is it mandatory to fill all fields in the Health Facility Registry?
If we have more than 1 healthcare professional, can we see a list of them in the dashboard?
What happens once I submit my application online?
How often should I update my account?
What are the policies in place to prevent fraud on the website?
What can I do if I have feedback of fraudulent usage of the Health Facility Registry?
I forgot my Healthcare Professional ID, what should I do?
How do I change my password?
I am having issues with the application whom do I need to contact?
What if our state government/ district administration is not proactive in verifying the health facilities?
Does it mean that there can be a verification of one facility by more than one verifier?
How much payment will have to be made for verification?
How will I come to know about the verification of various features of healthcare facility?
What is the contemplated use for verification?
How can my records or data in Health Facility Registry be used?
I have not yet started digitization completely in my facility. Can I join ABDM?
What is ABDM Sandbox?
What are Application Programming Interfaces or APIs?
Who can participate in the ABDM Sandbox?
How do I participate in ABDM Sandbox?
Are citizens, healthcare professionals or healthcare facilities required to register on sandbox?
How do I check my integration? Do I get access to the reference applications to test my flow?
What to do when my integration is completed? What are the next steps?
Is it mandatory to get the functional testing done?
Is it mandatory to show the security audit report to get the production keys?
What should I do if I have some technical query for my integration?
What should I do if my technical query cannot be solved through dev forum?
Is there any reference documentation for other languages apart from Java?
Are there any terms and conditions for joining the sandbox?
How to integrate digital health solutions in the sandbox?
Is any support provided to the integrators or applicants in the sandbox?
What are the tests required to be passed before exiting the ABDM Sandbox and before entering the production environment?
Is there a call center number where I can call and ask for required information?
I am facing a problem creating or accessing my Health ID? What should I do?
Who can register a grievance?
How do I lodge a grievance?
Do I have to login to register grievance?
What happens when I lodge a grievance?
How do I track my application?
What will happen to the grievances?
What will happen if the applicant is not satisfied with the resolution provided?
What is the Turn Around Time (TAT) to resolve the grievance?
I am facing difficulty in lodging grievance on the portal, what should I do?
What is Telemedicine?
What are the benefits of telemedicine?
Which guidelines govern telemedicine?
What is the role of ABDM in telemedicine?
What is the role of National Health Authority in telemedicine?
How can the digital health records be used for larger public good such as public health cause?
What is anonymization?
What is aggregation?
How anonymization and aggregation work in data analysis?
Will government start doing such analysis for larger public interest immediately?
What are intended uses of anonymized or aggregated data?
Certain efforts by private sectors intended towards profit are also in the larger public interest. e.g. research and development pertaining to drugs by a pharmaceutical industry. How will they be able to continue with their research and development activities?
Will healthcare insurance companies be provided with health records before they approve healthcare insurance policies?